Chapter 100: Compensation for Losses

"Hey, what is this? You failed to satisfy the client and now you want the client to pay? What kind of nonsense is that?"

The shrill voice made Qin Miaoyu frown slightly. She took a small step back and went on, "When the contract was signed, all of this was already agreed upon. We explained every item in the contract very clearly."

On the way over, Qin Miaoyu had wondered whether there had simply been some misunderstanding in communication, or whether there was indeed something they had failed to handle properly. But after looking around, she saw no real problem, and from this family's attitude, their intentions were clearly not pure.

Once the studio took the order, the contract was signed and the deposit paid, a wedding planner would begin the design process with the couple. Every aspect would be discussed with the client, and for the wedding venue itself they would even provide renderings and explain everything in detail.

This family had communicated with the studio countless times. Each time, the details had been settled carefully, and none of them had ever said they were dissatisfied. Yet at the very last moment, trouble had still arisen.

"The contract? The contract also says that if the client is dissatisfied, a refund can be issued. We are dissatisfied now, so why can't we get a refund?"

Qin Miaoyu glanced at Xiao Sun beside her. Xiao Sun immediately understood and began explaining the conditions that had to be met before any of the various refund clauses could apply.

"So that means there can be no refund, then? What kind of awful studio is this? You even use bully contracts?"

The one speaking now was the groom-to-be.

Qin Miaoyu suddenly felt that this matter had grown stranger.

If it were the groom's parents, old enough to be greedy for an advantage or simply ignorant of the terms, that would still be somewhat understandable. But this groom-to-be did not look like someone without any worldly knowledge; otherwise, he would not have found such an all-around excellent match.

Someone like that should not fail to understand what he had signed in the contract. Yet now he was calling their studio's contract a bully contract?

A thought turned in Qin Miaoyu's mind, and she set aside any intention of ending this quickly.

"So what exactly do you want?"

"Of course we want a refund! Your actual setup looks nothing like the renderings. Naturally we are dissatisfied, so asking for our money back is perfectly reasonable, isn't it? We..."

As she listened, Qin Miaoyu also began to study the hotel.

This order had not been assigned to her, so this was her first time coming here.

Their studio had never intended to take the low-price route, so the starting price for each order was rather steep for ordinary people.

When they had previously discussed the project with the studio, the bride's family, who were quite well-off, had also been present. Most of the communication had been with the bride's side, which had led them to assume that the groom's family would not be poor either.

But the hotel they were in now was nowhere near upscale. The banquet hall itself, from the unfinished areas that could still be seen, already looked somewhat old.

In other words, if their circumstances were truly comparable to the bride's family, they would never have chosen such a hotel for the wedding.

Then there was the way the bride and groom's families were dressed. It was completely different from what Qin Miaoyu had seen when she had run into them at the company before.

After hearing the groom-to-be's mother's demand, Qin Miaoyu said, "Miss Zhou was very satisfied with our previous planning and the decorations. Why don't we invite Miss Zhou here as well and discuss how to resolve this together? Whatever can be adjusted, we can adjust immediately to your satisfaction. That way, we won't delay your wedding tomorrow, will we?"

"No need to call Xiao Zhou. Xiao Zhou will definitely listen to us! The setup here has already been made almost entirely by you, hasn't it? There's no need to change anything. Let's just make do with it."

Qin Miaoyu asked, "So what you mean is that you are no longer asking for a refund, is that right?"

The groom-to-be's father immediately said, "No. Anyway, this little bit of stuff of yours didn't cost much. It's troublesome to dismantle it and move it back. We only want ninety-five percent of your deposit back. The rest can count as what we paid to buy these things!"

This time, Qin Miaoyu truly laughed in anger. This family really had a fine plan.

Not to mention how long the studio staff had already been working on this order; even the items used for the setup alone were far from as cheap as this family imagined.

Because they wanted to pursue a mid-to-high-end positioning, they naturally had to ensure the money was well spent. The items used for the wedding setup were therefore not inexpensive, let alone the flowers that had been arranged to arrive at the venue a little later, all of them specially chosen from more valuable varieties.

And this family, with nothing more than a few words, wanted to take such a large advantage...

"Sorry, but that little bit of money is nowhere near enough to cover the cost of these things. What's more, since you are asking for a refund, once both sides have agreed on the terms, we will naturally be taking all of these items away!"

"Oh, come on. Why go to all that trouble moving everything away? Some of these things can't be used again once they've been set up like this. Wouldn't it be simpler to let it go?" the groom-to-be's mother said as well.

Qin Miaoyu did not bother arguing further. She asked Xiao Sun whether everything that needed to be recorded had been recorded.

Xiao Sun nodded and showed Qin Miaoyu the material on her phone.

Qin Miaoyu then said to the groom-to-be's family, "Since you are not here in good faith, let's leave it at that. We signed a contract in black and white before. If you insist on a refund, then we will go by the contract. If you think it is a bully contract, you are also free to sue us. We will be waiting."

With that, she said to Xiao Sun, "Tell them to get ready to dismantle everything. Take all the items back to the company."

Xiao Sun replied, "Right away, President Qin. I'll go at once."

"Wait, wait! Do you mean you won't refund us?"

"Not exactly. It depends on how the contract was signed."

The groom-to-be's expression changed. He rushed up to Qin Miaoyu and said, "You didn't do your job properly yourselves and now you don't want to give us a refund? Aren't you afraid I'll expose you online and leave you with no business at all in the future?"

Qin Miaoyu thought to herself that she did not mind that in the least.

She was not in the wrong. The wedding venue had been decorated exactly like the renderings, stunningly so. If this family wanted to make trouble, let them. Maybe their studio could even ride a wave of attention from it, and then more and more clients would come knocking.

The groom-to-be gritted his teeth. "Fine then, continue setting it up!"

"Son, this..."

The groom-to-be's mother wanted to say something, but when the groom-to-be gave her a look, she did not continue.

Qin Miaoyu stared at the groom-to-be. "So you're certain you want to continue, then? And the remaining payment will be made on time, right? Don't let this happen again when the time comes."

The groom-to-be's face flushed red. "It will. Don't worry!"

If this had happened before, Qin Miaoyu might have reflected on whether her words had been a little insulting because of the other party's reaction. But over the past two years, after all she had experienced in the outside world, she had come to understand that with some people, there was no need at all for such emotions. Otherwise, she would only be the one to suffer in the end.